Escalate button that adds "Escalate" text strings to comments

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Connolly, Paul

Gepostet 17. Juni 2022

Hi, 

I'm new to zendesk and wanted to create a button that users could click that would add the text string "Escalate" to the comments and save it. I have a trigger that watches for this and kicks off internal process that with escalate the ticket. 

 

Any advice would be great!!  

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      Dave Dyson

      Hi Paul -
       
      Welcome to Zendesk! Macros are a feature that allow your agent to take various predetermined actions on tickets, which can include adding a comment as you describe. To learn more about macros, see Macros resources

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