We have recently been looking at the project app to initiate a new process internally and have identified the following issues:

 

1. We have noticed the order of the form fields do not appear as they would in the Zendesk form. For example, we have a number of drop down fields for this like: "Issue 1", "Issue 2", "Issue 3"...They are in order once the ticket generates but they are not in order when you view it in the project form. This is causing some real confusion with the 150 agents using the app.

 

2. We have noticed if you are completing the form and need to search another ticket for some information, when you click back on the tab where you were completing the form in the app, it clears.

 

Thanks,

 

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