audit trail on ticket and user-level
Is there any way to pull a full audit trail on tickets, attributed at the user level? For example, if someone changed a ticket_tag, or group_id, I'd like to see when and who actioned.
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Hi Anna,
You can pull this data from the ticket audit end-point
GET /api/v2/tickets_audits
Or the audits per ticket end-point
GET /api/v2/tickets/{ticket_id}/auditsYou can look for the author_id in response to filter by event creator.
Hope that answers your question.
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