audit trail on ticket and user-level

1 Kommentare

  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hi Anna,

    You can pull this data from the ticket audit end-point

    GET /api/v2/tickets_audits

    Or the audits per ticket end-point

    GET /api/v2/tickets/{ticket_id}/audits

    You can look for the author_id in response to filter by event creator.


    Hope that answers your question.


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