Take the response from a web service and save it in a custom field
Hello!
How can I get the response from an external web service called from a Webhook?
When a ticket is created or updated, I send to an external web service the data of a custom field through a webkook, I need to take the response from the web service to save the values in other custom fields of the ticket so that it finally ends up sending a response to the customer who created the ticket.
So far I can successfully call the external service, but I can't find a way to take its response and persist it within Zendesk.
I've read several community posts but I can't find a similar case.
Please, could you guide me a little on how I can address a solution for this issue without resorting to custom development?
I am attentive to any comment.
Greetings to all this beautiful community
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Hi Daniel V,
To achieve that, you need a middleware that can parse the response, then call Zendesk tickets API with the parsed data. This cannot be done with webhooks, but Zendesk Integration Services provide a free set of tools to do so. It is more complex, but all steps are documented.
Hope that helps.
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Thank you very much Ahmed!
I assumed that this was the issue, but I wasn't sure at all (in short, this problem is solved the old way).
I'll start reading documentation about ZIS.
Thank you very much dear Ahmed.
Greetings from the southern cone!!!
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