Take the response from a web service and save it in a custom field


2 Kommentare

  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hi Daniel Velasque,

    To achieve that, you need a middleware that can parse the response, then call Zendesk tickets API with the parsed data. This cannot be done with webhooks, but Zendesk Integration Services provide a free set of tools to do so. It is more complex, but all steps are documented.

    Hope that helps.

  • Daniel Velasque

    Thank you very much Ahmed!
    I assumed that this was the issue, but I wasn't sure at all (in short, this problem is solved the old way).
    I'll start reading documentation about ZIS.
    Thank you very much dear Ahmed.
    Greetings from the southern cone!!!


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