Automatically CC someone when a specific request type is selected
I hope this helps! If you have any questions, feel free to reach out.
Thanks for your response. Yes, I initially tried using triggers, but there's no option to "Add CC" and it only allows us to set "Email user" as an action. We want to automatically add a couple of end-users to the ticket when a specific request type is selected. How can this be achieved using triggers?
End users can't be added as a CC to tickets via triggers, unfortunately. Here's a post that gives some alternatives using shared organizations or webhooks.
Let me know if this helps!
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