Multiple Business Hours feature to be included in Professional Package
As a global company with multiple support offices, we are unable to manage SLA or properly report on ticket response/ctions in all excluding one office as the professional version does not allow multiple business hours.
The enterprise features predominately do not align with our needs so we would not get relative value for upgrading especially given the cost of ~35 support staff.
In my opinion, Zendesk Growth would be more representative of a non-global support package license tier rather than Zendesk Professional.
Regards, Aaron
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Thanks for this feedback, Aaron, and welcome to the community!
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