Unable to recover automatically suspended tickets
The option to recover automatically suspended tickets has not worked for several weeks now. I must now manually recover them. This must be an error on the parser?
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Remake the account over again once you get an error.
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Hi Don,
If you are getting the following error when automatically recovering suspended tickets:
Suspended ticket could not be recovered: Failed recovering suspended ticket id: XXXXX. You may need to manually recover this suspended ticket.
Below are the scenarios when the error occurs and how you can recover the suspended tickets.- The sender of the message was suspended. You must unsuspend the user on their user profile before you can automatically unsuspend the ticket.
- The sender's email is a support address in your account. Manually recover the suspended ticket and change the requester to a non-support address email address.
If any of the above doesn't apply to your suspended tickets and you continue to get an error, kindly submit a ticket to us directly so we can investigate further.
See Contacting Zendesk Customer Support.
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