Editing Skills

2 Kommentare

  • Dave Dyson
    Thanks for this feedback, Tone, and welcome to the community!
  • Barry Neary
    Zendesk Product Manager


    Just to let you know we are a launching an EAP at the end of Febuary 2023 that will enable customers using omnichannel routing to route support tickets based on skills. More information to follow, but you can apply for this EAP here, or if you have any questions post them in this thread.



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