Editing Skills
Currently, if you add a Skill or delete a skill both will show up as search options regardless of it they are attached to any staff member.
Ideally, you could remove a skill and as long as it was not attached to a record it should allow it to not appear in a selection list.
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Thanks for this feedback, Tone, and welcome to the community!
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Hi,
Just to let you know we are a launching an EAP at the end of Febuary 2023 that will enable customers using omnichannel routing to route support tickets based on skills. More information to follow, but you can apply for this EAP here, or if you have any questions post them in this thread.
Barry
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