Messaging Bot Feature Request - Content Managment Export/Import

5 Kommentare

  • Offizieller Kommentar
    Lisa Tam
    Zendesk Product Manager

    Hi all,

    Thanks for sharing your feedback. The ability to export and upload custom translations is on the roadmap for H1, 24 and the ability to import/export bots between instances is also on the roadmap but no ETA at this stage.

  • Lisa Tam
    Zendesk Product Manager

    Hi Garegin,

    Thanks for the feedback. Providing admins with the ability to upload custom translations is something we would like to support sometime early next year. It will help us greatly if you share more details on your use case including:

    • How many languages would you need to localise?
    • Would you require the ability to export all of the bot content or just certain answers?
    • How frequent would you need to export the content?


  • Vahe Khumaryan

    It's not only about localisation but also about content management, audit, bulk revisions. We would want to have an opportunity to keep the whole bot logic, the flows while dynamically editing the English source. 

    Re localisation:

    1. Up to 30 languages, but a minimum can be up to 10 top languages.

    2. All content

    3. Depending on changing circumstances, up to several times per month. In general, regularly. Currently we export Zendesk Support dynamic content at least once a week for example for multiple purposes. 

  • Toshihiko Kodama

    We would like to see the Export and Import functions implemented for data backup and multi-brand data reuse. For localization, we would like to be able to use dynamic content and placeholders in the Flow-builder.

  • Tina

    Is there any update regarding importing/exporting content for chatbot for auditing purposes? This would be beneficial for our team as well. 


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