New ticket via email is created as private comment?


2 Kommentare

  • Cheeny Aban
    Zendesk Customer Care
    Hi Jacques, 

    That is expected because the contributor role cannot add a public comment on the ticket, only a private or internal note. They can provide limited support by viewing and adding private comments to tickets in their groups. More information can be found here: About team member product roles and access

    I hope that helps!
  • Jacques van Rensburg

    Thanks Cheeny Aban!

    Did not see this specific one in my searches. This helps plenty.


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