Reporting for WhatsApp Requests


2 Kommentare

  • Dane
    Zendesk Engineering
    Hi Lindanne,
    The best practice when it comes to this is to make sure that any Solved WhatsApp tickets will be Closed after a few days. You can create an automation for it. Once done, any new inquiry will create a new ticket instead of reopening the current one. 

  • Lindanne Mureu

    Thank you.I will do exactly that.


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