Crash in Zendesk Support 5.0.9

Hi Team, I am seeing this crash in my Firebase Crashlytics, which unfortunately I cannot reproduce yet. (shortened, full stack trace here: https://gist.github.com/avalanchas/93eb7335e267ca0c9c8cafdc5d216ad2)

```

Caused by java.lang.IllegalStateException: The resource type is unknown
at android.icu.impl.ICUResourceBundleImpl.createBundleObject(ICUResourceBundleImpl.java:58)
[...]
at java.text.SimpleDateFormat.initializeCalendar(SimpleDateFormat.java:740)
at java.text.SimpleDateFormat.<init>(SimpleDateFormat.java:684)
at zendesk.support.ZendeskRequestStorage.<clinit>(ZendeskRequestStorage.java:24)
at zendesk.support.StorageModule.provideRequestStorage(StorageModule.java:26)
[...]

```

The device details are:

Device

Brand:samsung

Model:Galaxy S22

Orientation: Portrait

RAM free: 3.03 GB

Disk free: 84.35 GB

Operating system

Version:Android 12

Orientation: Portrait

Rooted:No

I have not seen this crash in any previous versions, but I can also not definitively say it was introduced in 5.0.9 of course

Offizieller Kommentar

Mick O'Donnell

21. Februar 2023 12:02

Zendesk Product Manager

Hi Patrick,

Thanks for your post. This issue should now be solved with the most recent version of the Support SDK: https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/android/release_notes/

Crash in Zendesk Support 5.0.9

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