Downgrading an account which account manager upgraded in error
My account manager applied professional to the wrong helpdesk and now is telling me there is no way to downgrade until the next billing cycle. I just know that when we get to the billing cycle I will be invoiced and billed for Professional on this account instead of Team. Why can't this error by on of your account managers be corrected?
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Hey Trevor,
Sorry to hear that your account was set up incorrectly on our end. I'm reaching out to your account manager internally to see if they can follow up with you to get this taken care of.
Appreciate you bringing this to our attention!
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