Adding {{ticket.id}} to the body in pre-defined html

2 Kommentare

  • Alex SCHTELBE -RIGA2629-

    And this is the setup I have: 

     

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Alex, 
     
    Unfortunately, as stated in Customizing your templates for email notifications, the only placeholders that can be used in your email template are the ones listed there. However, you can use HTML directly in the trigger email notification body, so you might be able to achieve a similar result that way.
    0

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