Adding {{ticket.id}} to the body in pre-defined html
Spent some time looking for an answer, but still haven't found yet.
Question: how can I add {{ticket.id}} to the body of my html?
Let's say I have this html body:
and I add {{ticket.id}} in there, but what I receive looks like this:
while it supposed to be like that:
The question is how to get the {{ticket.id}} into the template?
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And this is the setup I have:
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Hi Alex,
Unfortunately, as stated in Customizing your templates for email notifications, the only placeholders that can be used in your email template are the ones listed there. However, you can use HTML directly in the trigger email notification body, so you might be able to achieve a similar result that way.
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