I am a little confused about what I'm looking at in explore.
I'm trying to validate the total number of solved tickets per group in my organization.
The article I was pointed to suggested that I use the Support Update History Data Set to see how many tickets were created vs. solved.
However, since I can never really be confident with the data in explore, I went validated this against the Support Ticket Data Set.
As expected, the data doesn't match.
Would someone explain to me why when I am looking at the same information, total tickets created and total tickets solves I have 4 completely different numbers?
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.