Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Redirect User to Bot

Beantwortet
image avatar

Carlton

Gepostet 01. Aug. 2022

After a user starts a chat in messaging, they are never again forwarded to the bot triggers even if the ticket is closed. How can we enable this behavior?

0

1

1 Kommentar

Datum
    image avatar

    Greg Katechis

    Zendesk Developer Advocacy

    Hi Carlton! Because of the way that messaging works, tickets need to be in a closed status before those triggers would run again. Could you take a look at this article and let us know if you're still having the issues after following those steps?

    0

    Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

    Sie finden nicht, wonach Sie suchen?

    Neuer Post