I am observing our business user requests, where they require the KB article categories to be restricted to their specific business units. Currently we have the restrictions at article level where either of signed-in users, everyone or agents can gain access to the KBs. However if we can have a feature where we can restrict the entire category of the KB and provide a particular user-segment to access that category of KB, then it would be much easier.
Can you provide your agreement to this?
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