I have several 3rd party partners that need the ability to see tickets related to their products. Right now, it doesn't seem like Explore can accomplish the following items.
- Share reports (I need to create dashboards which isn't necessary for this, or give elevated access to Explore, which is not something I am willing to do)
- Allow them to dill into Explore to view details on the specific reported records.
- Keep them from being able to edit any part of the ticket
- Keep them from being able to see any other tickets.
This function doesn't exist (at least that I can see) and has a great deal of value for organizations that are resellers or have OEM manufacturers that need to see data but don't need to interact with tickets.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.