Measuring tickets by workday in te month

Beantwortet

3 Kommentare

  • CJ

    Hi Pedro, 
    Very buildable! 
    Filters: 
    Ticket Solved - Day of Week -- Set this to exclude Sunday/Saturday. 
    Ticket Solved - Month  -- I set this filter to the last 2 months. 
    Add a row attribute for "Ticket Solved - Day of Month" 
    Set the top metric as D_Count metrics, and you should get something like this: 



    The blank days are the Sat/Suns. 

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  • Pedro Farias

    Hi CJ!

    Thanks for replying!

    I managed to get to the point you mentioned, now I need to remove the blanks (Weenkends) and insert a count on the "Day of month" column to show which business day it was.

    I'm not sure if it is possible.

    0
  • Dainne Lucena
    Zendesk Customer Care

    Hi Pedro Farias

    You can just move the attribute "Ticket Solved-Day of the month" to the Columns so that it would looks something like this:

    Before:

    After:

    It would also remove the blank filters since there are no more rows. 

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