Feature Request Summary:

It would be helpful if there was an option to change ticket fields before cloning a ticket using the "Clone Ticket" app. Note, this functionality would not impact the old ticket at all.

Description/Use Cases:

Want to follow-up on an old ticket with a client & report improvements. However, don't want the cloned ticket to set off triggers/automations b/c of the tags/fields it has retains on Creation.

Business impact of limitation or missing feature:

Our main impact is getting false alerts on a "new ticket" coming in with high priority or some other field set, which we don't want.

Other necessary information or resources:

Clone Ticket app https://www.zendesk.com/marketplace/apps/support/55118/clone-ticket/