Workaround for not being able to add Organization to Ticket

2 Kommentare

  • Steve Lacoss

    Emily,  here is what i did. I created a macro to add a tag to the ticket. upon submit a trigger will create the organization using whichever field you want.  We chose customer email field. This trigger send a Zapier Zap an update ticket order which is sent back to Zendesk and creates the organization. 

  • Emily Angel

    Hmm this will not work for us, as customer email field will always show our own organization (the requester email is usually someone from without our own company who services several customer organizations). We need a way to choose an organization from the list of all of our customers--how might we handle that?


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