Hello. We are preparing to switch our account to the New Workspace system. Our primary function within Zendesk is the use of the tickets. It is extremely confusing that you would switch the reply field to the bottom of the screen and put the thread above it. The tickets more an email than a chat. They are not to be a chat. Any email tool you use always has the reply at the top and the email thread below. Workspace now flips it and causes great confusion. Is there any way to revert it to a more natural feel in an email form?
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