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Makros in Zendesk Chat
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Gepostet 25. Aug. 2022
Hello,
we want to have the Makros from Zendesk Support in Zendesk Chat. Is it called short cuts there? Oder is there another oppotunity, which i have not found until now?
Regards
Judith
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Ramin Shokrizadeh
Hi Judith,
If you use agent workspace, you can use macros while on a chat (you can continue to use shortcuts as well). You can learn more about agent workspace below:
https://support.zendesk.com/hc/en-us/articles/4408821259930-About-the-Zendesk-Agent-Workspace
Thanks,
Ramin
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