Is there a way to customise the latest upgrade
I have been using zendesk support for some years but we have been forced to move over to the new upgraded verison.
It seems the ticket comments are stored in order now with the latest response being at the bottom as compared to being at the top before.
Any idea if you can customise any of these things?
We sincerely appreciate this feedback and would love to hear more about this feedback live. Please join us on Thursday, October 13th at 11 AM CST for our PM Roundtable on Agent Workspace. Live chat with us on what is and isn’t working with recent UI changes, your product experiences, and share your feedback directly with the product team.
The link to register can be found here.
The team would like to know more about how different customizations can help workflows, and learn how the plans for allowing this can better be expanded to allow for a more blanketed approach.
And also feel free to contact our Support team to learn about any possible changes already available to your accounts.
Have you implemented Agent Workspace? I'm wondering if that's what's causing the new layout. We have not implemented it and I still see the latest comment at the top.
I also dislike the swapped fields and having to enter my comment at the bottom of the screen. After working with it for a few weeks now, it is still very frustrating.
yeah, it would be great if I could move the comment box back to the top of the screen by default.
Agreed comment box order should be up to the customer
Yes. Would be really helpful to be able to work in just the top half of the browser for almost my entire workday like I used to be able to.
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