Use a Business Rule to modify User Ticket Access
Is there a way to use a business rule to change a user's Ticket access from "Can view own tickets" to "Can View tickets in User's Org"?
-
HI Matthew, can you provide some additional detail about your use case? We have a helpful template you can use. Thanks!
-
I just need a way that I can bulk update users' Access i.e. the user setting that says "Can View and Edit Own tickets" or "Can View tickets from User's Org"
We have several users across all of our clients that we have identified as "Admins" and I would like to turn on the ability for them to View their Org tickets without having to manually go into each user's settings.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
2 Kommentare