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Timeline Component in Support Ticket?

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Mike Gorman

Gepostet 28. Aug. 2022

I found the timeline component searching around (https://garden.zendesk.com/components/timeline) and would really like to add it to support/incident tickets, to track events of interest for incidents and outages.  Is there any way to use this sort of component in a ticket?  Customer fields seem to be limited to a set of options, and including this code doesn't seem to be among them, at least not that I can find.  Being relatively new to Zendesk, I may not know the proper incantation to search for it.

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hi Mike,
     
    You can’t use Zendesk Garden components directly in the support interface of your Zendesk instance but one way you could implement similar functionality is by building a Zendesk Apps Framework app that pulls the relevant ticket data and makes use of Garden components to display the data. Here’s a guide that walks through building an example Zendesk Support App:


     
    https://developer.zendesk.com/documentation/apps/build-an-app/build-your-first-support-app/part-1-laying-the-groundwork/
     
    I hope this helps! Feel free to reach out with any questions.
     
    Thanks,
     
    Tipene

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