Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Automatically Switch to Offline Status in Case of Tech Issue

Beantwortet
image avatar

Φάνης Τ.

Gepostet 29. Aug. 2022

Hello,

it would be a good addition to automatically switch statuses to a talk user when he/she's facing a technical issue.  A good approach would be to automatically switch to offline status an agent which has missed 2 or 3 consecutive calls.  After the status switch, a pop-up notifying the agent about this action would be ideal.

Thanks

0

1

1 Kommentar

Datum

    Offiziell

    image avatar

    Sean Chuang

    Zendesk Product Manager

    Hello,

    Thank you for the question. We will be rolling out in the near future a feature improvement that will help agent inactivity service (see here). Notwithstanding that upcoming work, may I ask what technical issue your agents are facing that is causing them to miss consecutive calls? There may be other way to help with this situation.

    Thanks,
    Sean

    0

    Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

    Sie finden nicht, wonach Sie suchen?

    Neuer Post