Where i can find the metadata sent from mobile side in Zendesk dashboard ?
i integrate sunshine sdk with zendesk and in the integration i am sending user metadata and user email and i can not find it on the dashboard
i only can see the user name
so how can i see the metadata ?
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At the moment the best way is to use Zendesk API (+ Zendesk apps or some backend script) to pull additional information. In the Ticket.Audit you can get SunCo Conversation ID. Then you can use SunCo ConversationID to pull additional information via Smooch API.
Tho Zendesk is rolling out a feature to pass ExternalD -
Anton so you are mean that i can not access the meta data using the dashboard ?
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