Enable Agents to mark Spam

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1 Kommentare

  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Marco Greenwald

    This article discusses the permissions needed for that:

    Marking a ticket as spam and suspending the requester

    Specifically, your agents must have permission to delete tickets to mark as spam. Here's a nice tip on that page:

    Tip: Community tip from Colin: You can only assign the Spam permission to agents if you are willing to give them rights to delete tickets. Currently I give them a SPAM macro which simply puts the tickets in a queue for me to delete.

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