Limited space to view Guide article when editing

5 Kommentare

  • Nita Sexton

    My team agrees 100%. And we have noticed for the past two days, the layout of the edit article screen has been weird. The space the article takes up on the screen is much wider than normal and every now and then it widens further, causing a horizontal scroll bar to appear. It’s making it difficult to write the articles because of all the scrolling back and forth. 

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    Thank you very much for the feedback. We are planning quite a few changes to our article editor in the coming year and writing focus mode is definitely on our radar so stay tuned :)

    Nita Sexton, we've been having a bit of trouble with our CSS the last couple of days which could cause the weird behavior you are describing. AFAIK all these issues should be fixed now. If you are still experiencing any problems pls raise a ticket with our support team

    2
  • Nita Sexton

    Thank you! We noticed after I posted this that it was working better! Katarzyna Karpinska!

    0
  • Julia McKellow

    I agree 100% with the observations mentioned above. It is very difficult to view enough of an article to create the layout and format while editing. This seems very short sighted to have the screen with so much of the screen taken up by the header section. All we need is the toolbar and the article name. 

    There is a large amount of blank space above that which is wasted.

    PLEASE, Zendesk, can you address this urgently? You'd commented in October 2022 that this was in progress. Nearly a year has gone by and it is still a big issue for your customers.

    Thank you!

    2
  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Julia McKellow
    We are on it! And we hope for you to see first changes in this area before the end of the year. 

    1

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