End User Accounts Created When cc'd on a Ticket

Beantwortet

1 Kommentare

  • Gabriel
    Zendesk Customer Care
    Hi Michael,
     
    If you allow CCs on tickets, then anyone who CC'd on the ticket will be automatically created as an end-user in Zendesk. You can check this article for reference - How can a user be created in Zendesk? 
     
    Also, i've taken a look and found that other users are discussing similar needs here:
     
    CC'ed contacts causes end users being created
     
    You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
     
    Specific examples, details about impact, and how you currently handle things are the most helpful things to share to help our product teams understand the full scope of the need when working on solutions. I hope this answer your question. Thank you!
     
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