Sandbox environments do not reflect prod
Feature request summary
When a sandbox is created, it captures the production environment as it is at the moment of sandbox creation. If changes are made in production, the changes do not reflect on the sandbox. In order for the sandbox to reflect production, the sandbox will need to be deleted and re-created.
Use cases
- A sandbox is made
- A custom workflow is developed on the sandbox before pushing to production
- During the custom build, it is discovered that a change in production must be made to accommodate the custom workflow
- The change is made in production, but does not show in the sandbox
- The sandbox must be re-created in order to test the workflow again, even for a small configuration change
- We must start from square one on the sandbox account
Impact of limitation or missing feature
We have several teams working on custom workflows and configuration on a sandbox account at once, and we need to make tweaks to the configuration in order to accommodate custom workflows or changes in our needs. Because the sandbox does not update with production, we have to delete and re-create the sandbox every time, which means every developer or engineer working in sandbox must re-create everything they have already done. Because of this, we do not have a true, stable staging environment which severely impacts our ability to build and maintain our Zendesk instance.
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+1 to this. We have several ongoing large scale projects to integrate systems into our sandbox. During this time, we are also making BAU changes to our live environment - as we don't put everything into the sandbox as there is no push to live, meaning we'd have to build out everything twice.
I want to refresh my sandbox without impacting the build on the integrations so they have a live like environment to work and test on (avoiding potential risks to cutover), but this is not possible because the only way I can refresh is to delete my current environment and create a new one
Ideally this could be solved by having an auto replicated pre-prod environment which is used for final testing and the ability to promote changes from sandbox to pre-prod to live. Appreciate that's a big ask, so for now I would settle with the ability to refresh the sandbox to capture new configuration
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