Option to Turn On/Off Rick Text Editing
We would like to have the option to turn on and off the rich text editing in Zendesk Support.
Ideally, we could even filter it by Role or Group to only allow certain users use the rick text editing when submitting a public reply.
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Hi Susana
Had similar issue some time ago. It is not possible to completely disable the rich content inside the tickets (contacted Zendesk support). However, it is possible to change Rich content to Markdown language (Center > Settings > Objects and rules > Tickets > Settings). This helped us.
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