Support fields turning blue

Beantwortet

3 Kommentare

  • Dave Dyson
    Hi John,
     
    Ticket updates that have occurred since you've been looking at the ticket are highlighted in blue (this is also true for new comments in the older agent UI, but not yet in Agent Workspace). You can find mentions of this behavior in Working with tickets and Adding comments to tickets.
     
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  • Budke, John

    Thanks Dave - odd that it's not consistent (I am using Workspace).  Some do it, some don't.  I'll watch closer to study the behavior (fields, not comments as advised).

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  • Dave Dyson
    Thansk John!
    0

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