How do differenciate Group name (user facing, for intermal use)

Hi guys,

Good morning or good afternoon!!

Questions

1. How do differenciate Group name (user facing, for intermal use)

1-1. If there is way, can I make Group name with 2 versions?

(Customer facing, one for English, one for another language)

I realized Group/Department names are shown to the customers upon answering the ticket.

Is there a way to differentiate the Group name for internal use and for customers?

Hope there is a way to do this by Admins.

Or can this be done only by Developers? (I am asking this as I am not a developer.)

[Checked article]

* Same Questions

* Developer Reference

Any input is much much appreciated. 😍

Have a lovely day ahead, everyone!

1 Kommentare