BLANK FIELD in Article text editor for Zendesk Guide

7 Kommentare

  • Ryan Rawlings

    I am seeing the same behavior for certain Helpdesk pages in our knowledge base.

    2
  • Emily Riccardi

    My team is also seeing this on sporadic articles, I haven't yet figured out a pattern to the articles impacted. The published versions have content but the editor is suddenly blank. 

    One difference from the original post though, I am not seeing the revision history change. The last change just shows as 'published.' 

    2
  • Grace K

    We're also seeing similar behavior. Our revision history isn't showing any changes to the article body.

    1
  • chris.villon

    1. Revision history shows red crossed-out text (which I did not do) with NULL above it

    2. The next revision 3 seconds later in the revision history, completely blank except for NULL

    0
  • chris.villon

    Thanks all for replying. Zendesk support said they are getting more reports similar to ours and are looking into it.

    1
  • Christine Felicia
    Zendesk Engineering
    Hi Chris,

    It looks like you already confirmed that the issue was resolved on the ticket you raised with us. Thank you!
    1
  • Grace K

    This seems to be resolved for us as well!

    1

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