Feature Request Summary:
Zendesk should have the ability to disable Slack notifications being sent to a specific channel when an internal note is written, or for other changes the user can not see. Notifications should still be sent for other tickets update that the user can see.
A B2B company is using Zendesk and uses Slack to inform their customers when a ticket is created or updated within their organization. This is useful for the customer as their employees can see which tickets are created and updated. However, we do not want to share internal notes with our customer, as they are by their nature, internal.
Business impact of limitation or missing feature:
Leads to the company using Zendesk and Slack either not using internal notes when having such a Slack integration, or to the company not using the Slack integration in the described way.
Other necessary information or resources:
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