Simplified email threading not working for all email providers

2 Kommentare

  • Anastasia Kachanova


    Agree with Yanko. We need to be sure that simplified email threading will work everywhere as expected. 

  • Rusty Gregory
    Zendesk Employee

    Hi yanko.chakarov

    Thank you for your feedback. I have passed the information onto the product manager over email. He said this is a bit of a difficult one to solve. Every email provider handles the folding of the message history differently. He has sent the feedback to his team and they are looking into it. Once again thanks for the feedback and I will document the post. 


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