Live Chat transcript - User name listed rather than business name


1 Kommentare

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Lucy,

    Thanks for sharing the feedback around the transcript. This isn't something we are looking to change with Chat, as our focus internally is building up and growing the Messaging experience now.

    Have you looked at switching to Messaging and using the ticket template for email updates? That should give more flexibility around company branding and copy compared to the non customisable template that exists for Chat. 



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