Copy link to message in ticket
Feature Request Summary:
Messaging and chat support tickets often have a large number of comments in the ticket, and currently it is difficult to quickly view and reference any comment.
Description/Use Cases:
Currently, there is no URL link for each comment in Support tickets, but when comments are retrieved via the API, they are all assigned an ID internally.
If there is a way to copy and use this as a comment URL from within a ticket, it would improve convenience considerably.
Examples:
As a concrete example, a screenshot of Slack's "Copy link" function is attached.
Thank you!
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Thanks for providing feedback. We're tracking this request here as well: https://support.zendesk.com/hc/en-us/community/posts/4408868420250-Links-for-each-single-comment
We don't have an update on this yet, but it is on our radar. Thanks for engaging.
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Thank you for your radar!
I hope you add the feature soon!
Thanks!
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