looking to make a report tickets re assigned to another agent in the same group

2 Kommentare

  • Ahmed Zaid
    Community Moderator

    Hi Ashley,

    A custom report like this will do the job. It tells you who the updater was and to whom the ticket was reassigned. In case the updater and the previous assignee are different, you can see the assignee_id of the previous assignee (sorry no name possible here).

  • Christine Felicia
    Zendesk Engineering
    Hi Ashley,

    You can take a look at this recipe: Explore recipe: Total number of assignments

    This report returns the number of times your agents were assigned to a ticket, even if they are no longer the assignee on the ticket.



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