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Satisfaction Survey Visibility

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Jennifer Landry

Gepostet 09. Nov. 2022

Hi!

I am implementing the Satisfaction Survey in Zendesk. I have a concern about "Survey" feedback visibility.

Can you currently limit "survey response" visibility to be seen by only an "Admin" or the "ticket assignee"? If so, how do I accomplish this without affecting overall ticket visibility?

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    Gabriel Manlapig

    Zendesk Customer Care

    Hi Jennifer,
     
    Natively, agents will always have access to view the CSAT ratings on other agents' tickets so it's difficult to envision a workaround for this at present, as this is functioning as designed. As of the moment, the only way to make this happen is to restrict agents to viewing only tickets assigned to them. 
     
    If you have some time, I recommend that you start a post about this in our Product Feedback topic. Our Product team actively monitor our feedback threads, and conversations with high user engagement ultimately gets flagged by the team for roadmap planning.
     

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