Is It Possible to Use the Same Macros/Automations/Triggers for Multiple Brands?
Question: How can we setup multiple brands with the same macros and business rules, but have different signatures applied to emails depending on the brand? Is this possible?
Context: We have multiple brands setup, and we want to try to use the same macros, automations, and triggers for all of the brands. However, each brand needs their own unique signature. I see that there is a brand signature for each brand, but I can't find where this signature shows in emails.
Any help would be appreciated! Thank you!
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Hi Malisa Dods,
You can certainly do that. When you are setting up or editing a brand, you have the option to set up a branded signature with a placeholder for individual agent signature. See this link for details.
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For signatures in notification emails, such as acknowledging request is received, you can use liquid markup conditions.
{% if ticket.brand.name == "brand1" %}Regards, brand1 {% elsif ticket.brand.name == "brand2" %}Regards, brand2
{% endif %}More details here.
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Thank you Ahmed Zaid!
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