Is It Possible to Use the Same Macros/Automations/Triggers for Multiple Brands?

3 Kommentare

  • Ahmed Zaid
    Community Moderator

    Hi Malisa Dods,

    You can certainly do that. When you are setting up or editing a brand, you have the option to set up a branded signature with a placeholder for individual agent signature. See this link for details.

    0
  • Ahmed Zaid
    Community Moderator

    For signatures in notification emails, such as acknowledging request is received, you can use liquid markup conditions.

    {% if ticket.brand.name == "brand1" %}Regards, brand1
    {% elsif ticket.brand.name == "brand2" %}Regards, brand2
    {% endif %}

    More details here.

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  • Malisa Dods

    Thank you Ahmed Zaid!

    0

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