Major Problem with SLAs, Anyone Have a Workaround? Email Replies from user not on ticket.

2 Kommentare

  • CJ Johnson

    Very cool, I'm going to recommend that SLAs not be used going forward, because this is just a massive oversight with no fix. 

  • Paul Spencer

    Hey CJ Johnson,

    I have just hit the same limitation 6 months on and still nothing from Zendesk on this. I have upvoted this for what it's worth.



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