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Keyboard shortcuts
Gepostet 22. Nov. 2022
As a disabled individual who uses dictation software, many common actions cannot be done by keyboard shortcuts. For chat specifically, there is no way to perform the following common actions via keyboard shortcut:
- change my chat availability (make myself available versus invisible)
-transfer a chat to another agent
-email a transcript to a customer
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2 Kommentare
Mei-E Loh
Hi Janaki,
Thank you for providing your feedback!
Unfortunately, this is not on the roadmap at the moment and we are unlikely to make further enhancements to chat.
I will however pass this feedback on to the messaging team working on agent productivity.
You can refer to this article to learn more about messaging!
Cheers,
Mei-E
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Hong Peng
Hi Janaki Silva,
> change my chat availability (make myself available versus invisible)
For this one, you can use the following shortcuts to change your status.
Hope that helps!
Peng
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