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Bulk update tickets, articles and all the things!

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Mateusz Gamroth

Gepostet 02. Dez. 2022

At the moment we are unable to select more than 30 tickets, articles, users or whatever to update them. 

There should be the possibility to really select ALL tickets or articles in a view or list and perform actions on them as deleting, updating and so on.

 

Otherwise we need to dive into APIs and this sets a lot of extra work for us, as admin users can not take care of their changes themselves.

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    Lotus Themes, Zendesk partner for Help Center design and customization

    Hi, Mateusz

    Unfortunately,  you can select a maximum of 30 articles at once. More information you may find here: https://support.zendesk.com/hc/en-us/articles/4408836336154-Updating-knowledge-base-articles-in-bulk

    Best regards,
    Lotus Themes

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