How to track tickets assigned from one group to another by a particular agent?

1 Kommentare

  • Gab Guinto
    Zendesk Customer Care
    Hi Alex,

    The attribute Ticket updated - Date pertains to when the last update was made on the ticket. If you need to slice the data by the actual date or timestamp that the update was made, then you can try using Update - Date attribute.
    0

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