Only To can be specified in "Side Conversation via Email" macro, CC and BCC cannot be specified.

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泉川

Gepostet 06. Dez. 2022

New in October 2022, CC and BCC can be specified in the side conversation of an email.

I utilize the macro "Side Conversation via Email" with the value "{{ticket.requester.email}}, {% for cc in ticket.ccs %}{{{cc.email}} ,{% endfor %}" for To.

I hope to be able to specify "CC" and "BCC" in the macro as well.

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